Order/Shipping FAQ

Frequently Asked Questions:

Q:Where does Allmart deliver?

A: We currently deliver to Homes and Offices in Ajax, Ancaster, Aurora, Bolton, Bradford, Brampton, Burlington, Caledon, Caledon East, Caledon Village, Cambridge, Concord, Dundas, East Gwillimbury, Etobicoke, Georgetown, Halton Hills, Hamilton, Inglewood, King City, Kleinburg, Maple, Markham, Milton, Mississauga, Newmarket, Nobleton, Oakville, Oshawa, Pickering, Richmond Hill, Stoney Creek, Stouffville, Thornhill, Toronto, Unionville, Vaughan, Waterdown, Whitby, Whitchurch-Stouffville. You can enter your postal code at our Log In page to verify if we deliver to your area. Deliveries to locations outside this area are not currently available but you do have the option of Curbside Pick Up.

Q: What is your delivery fee?

A: Delivery fees vary from $10.00 to $30.00, depending on where you are located and are calculated at checkout.

Q: Is there a minimum order requirement?

A: Yes, our minimum order for delivery is $100.00. For Wholesale customers the minimum order is $400.00. Minimum order values exclude applicable taxes and delivery fees.

Q: When can I expect delivery of my order?

A: We make every effort to deliver your order in a timely manner. When your order will be delivered depends on where you are located. After your order is placed, you will receive an email confirmation of when your order is scheduled for delivery. For an estimate you can search by postal code here.

Q: Can I request to have a recurring delivery or standing order?

A: Yes. Please email your request to info@allmart.ca.

Q: What are your office hours?

A: You may contact our Customer Service Representatives Monday to Friday from 8:00am to 4:00pm, except on statutory holidays.

Q: What is your return policy?

A: We are committed to keeping our customers happy but realize that sometimes mistakes happen or you might have changed your mind. If you require to return any product, please follow the guidelines listed below and contact our customer service department by phone at 905-673-9880 or email info@allmart.ca.

1. All returned items must be in the original unopened packaging, unmarked, undamaged and in new condition.

2. All returned items must be returned within 30 days of the invoice date.

3. A 15% restocking charge will be applied to all returned items, not including applicable taxes.

Q: How do I start online shopping?

A: To start shopping with us you have 2 options:

1. Create an account and enjoy the benefits: Save your favorite shipping addresses in your personal address book. You will never have to re-type an address again! We will save the contents of your shopping cart between visits, so long as you are signed in. Keep track of your orders. Sign up for our newsletter.

2. Guest Checkout: No account is need but you have to enter all your information each time you create an order.

Q: How can I cancel or modify my order?

A: You can contact us at info@allmart.ca. if you would like to make edits or cancel your order.

Q: How can I pay for my order?

A: We accept American Express, Visa, Mastercard and PayPal. You can also send and e-Transfer. Please note that if paying via e-Transfer, your order will not be processed until payment is received. Corporate billing accounts with payment terms are available to businesses upon approval. You can email us at info@allmart.ca. to set up a corporate billing account.

Q: Do you service condo buildings? How does the delivery and pick up service work for condos?

A: Yes we do! When you place your order please provide specific delivery instructions at checkout including if your order is to be left with the concierge or if you want your order delivered to your suite door. If there is no concierge, please provide a buzz code so we can access the building. If we arrive for your delivery and we do not have access to your building, for example, there is no concierge at the front desk and we do not have a buzz code, we will communicate when we can come back to perform the delivery but additional delivery charges may apply.

Q: What if I am not home at time of delivery?

A: An email will be sent to you when our driver is on their way. Upon arrival, if no one is home, the driver will call the phone number associated with your account. If you still can't be reached, your order will be left at your doorstep unless you indicate otherwise when you place your order. if your order has to be rescheduled, additional delivery charges will apply.

Q: Do you provide discounts?

A: We only provide discounts to our wholesale customers depending on their volume.

If you would like to learn more about any of our services or have any questions, please send us an email to info@allmart.ca.